Senior Customer Support Representative - escalations (remote)

Bright Cobalt Financial serves customers across Houston with accounts, loans and payments. We are hiring a Senior Customer Support Representative to take on escalations. Teams collaborate across risk, service and technology. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including regulatory reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with regulatory reports. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Houston. • We will tell you what to expect at each step of the hiring process.