Senior Customer Support Representative - escalations (remote)

Stonegate Lantern Property Management looks after rental homes across the Tucson area. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Contract for three months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Tucson. • We reply to every applicant.