Senior Customer Support Representative - escalations (remote)

Cedar Oak Legal Group is looking for a Senior Customer Support Representative. The job centres on escalations for billing records, and it would suit someone who likes steady, practical work. We are a close group and share the work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing records, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with billing records. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Orlando. • Applications are reviewed on a rolling basis.