Senior Customer Support Representative - escalations (remote)

Greenridge Ivory Inspection Services is an inspection company in Oakland with field technicians and lab staff, and we need a Senior Customer Support Representative to lead our escalations. Independence and accuracy are our product. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including field inspections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with field inspections. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with quarterly visits in Oakland. • We reply to every applicant.