Senior Customer Support Representative - escalations (remote)

Greenridge Haven Manufacturing makes precision components in Austin, and we need a Senior Customer Support Representative to lead our escalations. We value people who work safely and speak up. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including tooling, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Austin. • Applications are reviewed on a rolling basis.