Senior Customer Support Representative - escalations (remote)

Greenridge Sparrow Environmental Services is looking for a Senior Customer Support Representative. The job centres on escalations for fleet maintenance, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including fleet maintenance, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with fleet maintenance. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Kansas City. • We will tell you what to expect at each step of the hiring process.