Senior Customer Support Representative - escalations (remote)

Greenridge Sparrow Energy is an energy provider in Omaha focused on reliable service and fair billing. We are hiring a Senior Customer Support Representative to take on escalations. We work closely with regulators and communities. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Omaha. • We will tell you what to expect at each step of the hiring process.