Senior Customer Support Representative - escalations (remote)

Summit Linden Legal Group Partners is looking for a Senior Customer Support Representative. The job centres on escalations for trust accounts, and it would suit someone who likes steady, practical work. Confidentiality and accuracy are taken very seriously. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with trust accounts. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Seattle. • We will tell you what to expect at each step of the hiring process.