Senior Customer Support Representative - escalations (Providence, RI)

Lumen Keystone Energy Partners delivers power and gas plans across the Providence region, and we need a Senior Customer Support Representative to lead our escalations. You would join a large organisation of more than 1,000 people based in Providence. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service connections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Providence. • We will tell you what to expect at each step of the hiring process.