Senior Customer Support Representative - escalations (Providence, RI)

Silverline Granite Financial is looking for a Senior Customer Support Representative. The job centres on escalations for customer onboarding, and it would suit someone who likes steady, practical work. Trust is the product, so accuracy and clarity matter. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer onboarding, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer onboarding. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Providence. • We reply to every applicant.