Senior Customer Support Representative - escalations (Providence, RI)

Rivermark Cedar Banking Services Partners is looking for a Senior Customer Support Representative. The job centres on escalations for fraud alerts, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Resolve billing and account issues, including fraud alerts, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with fraud alerts. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Providence. • We will tell you what to expect at each step of the hiring process.