Senior Customer Support Representative - escalations (Portland, OR)

We are growing our team at Clearpath Granite Manufacturing Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. Shifts are steady and overtime is planned. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including production lines, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with production lines. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Portland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.