Senior Customer Support Representative - escalations (Portland, OR)

We are growing our team at Clearpath Pine Press and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of more than 1,000 people based in Portland. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including press runs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Portland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.