Senior Customer Support Representative - escalations (Phoenix, AZ)

We are growing our team at Cedar Ivory Foods and adding a Senior Customer Support Representative whose main responsibility will be escalations. Food safety is non-negotiable and we train for it. What you will do • Resolve billing and account issues, including ingredient orders, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ingredient orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Phoenix, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.