Senior Customer Support Representative - escalations (Philadelphia, PA)

Highbridge Harbor Foods is a Philadelphia food manufacturer supplying grocers and food-service customers, and we need a Senior Customer Support Representative to lead our escalations. Food safety is non-negotiable and we train for it. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with sanitation schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Philadelphia. • We reply to every applicant.