Senior Customer Support Representative - escalations (Philadelphia, PA)

We are growing our team at Bright Fern Environmental Services and adding a Senior Customer Support Representative whose main responsibility will be escalations. Safety briefings happen every morning. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including weigh tickets, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with weigh tickets. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.