Senior Customer Support Representative - escalations (Philadelphia, PA)

Foxglove Stone Telecom is looking for a Senior Customer Support Representative. The job centres on escalations for billing accounts, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Philadelphia. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.