Senior Customer Support Representative - escalations (Orlando, FL)

We are growing our team at Rivermark Timber Medical Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 20 people based in Orlando. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including device records, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with device records. • Bilingual English and Spanish. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Orlando, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.