Senior Customer Support Representative - escalations (Orlando, FL)

We are growing our team at Redstone Quarry Freight and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 918 people based in Orlando. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including proof of delivery, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with proof of delivery. Working arrangement • Full-time, Monday to Friday. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.