Senior Customer Support Representative - escalations (Orlando, FL)

Nova Umber Facilities is looking for a Senior Customer Support Representative. The job centres on escalations for supply orders, and it would suit someone who likes steady, practical work. Bilingual teams are common. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including supply orders, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with supply orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Orlando, with some flexibility after the first few months. • We reply to every applicant.