Senior Customer Support Representative - escalations (Oklahoma City, OK)

Redstone Hollow Legal Group is a law firm in Oklahoma City serving businesses and individuals, and we need a Senior Customer Support Representative to lead our escalations. We are a close group and share the work. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including court deadlines, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with court deadlines. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Oklahoma City, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.