Senior Customer Support Representative - escalations (Oklahoma City, OK)

We are growing our team at Bright Rowan Foods Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. Shifts are steady and overtime is planned. What you will do • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with sanitation schedules. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.