Senior Customer Support Representative - escalations (Oklahoma City, OK)

We are growing our team at Westbrook Cross Freight and adding a Senior Customer Support Representative whose main responsibility will be escalations. We reward reliability. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including claims, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Full-time, on a regular day shift. • On site in Oklahoma City. • We reply to every applicant.