Senior Customer Support Representative - escalations (Oklahoma City, OK)

Bluepeak Meadow Medical is looking for a Senior Customer Support Representative. The job centres on escalations for device records, and it would suit someone who likes steady, practical work. Engineers and clinicians sit at the same table. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including device records, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with device records. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Oklahoma City. • We will tell you what to expect at each step of the hiring process.