Senior Customer Support Representative - escalations (Oklahoma City, OK)

Northwind Field Housing is a nonprofit housing provider in Oklahoma City, and we need a Senior Customer Support Representative to lead our escalations. You would join a large organisation of about 268 people based in Oklahoma City. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including waiting lists, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with waiting lists. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Oklahoma City. • Applications are reviewed on a rolling basis.