Senior Customer Support Representative - escalations (Oklahoma City, OK)

Clearpath Sable Financial serves customers across Oklahoma City with accounts, loans and payments. We are hiring a Senior Customer Support Representative to take on escalations. Teams collaborate across risk, service and technology. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including loan applications, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with loan applications. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Oklahoma City. • We reply to every applicant.