Senior Customer Support Representative - escalations (Oklahoma City, OK)

We are growing our team at Rivermark Glen Civic Services and adding a Senior Customer Support Representative whose main responsibility will be escalations. Public service means patience, paperwork and pride in the outcome. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including permits, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Oklahoma City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.