Senior Customer Support Representative - escalations (Oklahoma City, OK)

We are growing our team at Fernwood Ember Markets Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 110 people based in Oklahoma City. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including promotions, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with promotions. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Oklahoma City. • Applications are reviewed on a rolling basis.