Senior Customer Support Representative - escalations (Oklahoma City, OK)

Bright Sparrow Telecom Group builds and runs fibre and wireless networks in the Oklahoma City area, and we need a Senior Customer Support Representative to lead our escalations. Technicians and office staff share information daily. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Oklahoma City. • We reply to every applicant.