Senior Customer Support Representative - escalations (Oklahoma City, OK)

Nova Ivory Energy supplies electricity and gas to homes and businesses around Oklahoma City, and we need a Senior Customer Support Representative to lead our escalations. We work closely with regulators and communities. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including usage data, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Oklahoma City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.