Senior Customer Support Representative - escalations (Nashville, TN)

We are growing our team at Greenridge Wren Arts Center and adding a Senior Customer Support Representative whose main responsibility will be escalations. We run on creativity, deadlines and a lot of goodwill. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with volunteer programmes. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Nashville. • We will tell you what to expect at each step of the hiring process.