Senior Customer Support Representative - escalations (Minneapolis, MN)

We are growing our team at Amberfield Yarrow Legal Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. People here care about clients, not just cases. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including client files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with client files. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Minneapolis. • We reply to every applicant.