Senior Customer Support Representative - escalations (Milwaukee, WI)

Silverline Maple Press Group prints books, catalogues and packaging from its Milwaukee plant. We are hiring a Senior Customer Support Representative to take on escalations. You would join a large organisation of about 746 people based in Milwaukee. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including press runs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Milwaukee. • Applications are reviewed on a rolling basis.