Senior Customer Support Representative - escalations (Milwaukee, WI)

We are growing our team at Cedar Thistle Financial and adding a Senior Customer Support Representative whose main responsibility will be escalations. Career paths are clear. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with account servicing. • Bilingual English and Spanish. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Milwaukee. • We reply to every applicant.