Senior Customer Support Representative - escalations (Miami, FL)

Bright Rook Press is looking for a Senior Customer Support Representative. The job centres on escalations for proofing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including proofing, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with proofing. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Miami. • We will tell you what to expect at each step of the hiring process.