Senior Customer Support Representative - escalations (Miami, FL)

Highbridge Oak Hospitality operates hotels and event venues around Miami. We are hiring a Senior Customer Support Representative to take on escalations. We work weekends and holidays and we make it fun. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including food costs, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Miami, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.