Senior Customer Support Representative - escalations (Memphis, TN)

Summit Meadow Markets is looking for a Senior Customer Support Representative. The job centres on escalations for online orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including online orders, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Memphis. • We reply to every applicant.