Senior Customer Support Representative - escalations (Memphis, TN)

Ironwood Summit Financial is a financial-services company in Memphis, and we need a Senior Customer Support Representative to lead our escalations. Trust is the product, so accuracy and clarity matter. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including payment disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.