Senior Customer Support Representative - escalations (Memphis, TN)

Bright Stone Transit Planning is looking for a Senior Customer Support Representative. The job centres on escalations for route schedules, and it would suit someone who likes steady, practical work. You would join a small organisation of about 21 people based in Memphis. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including route schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with route schedules. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.