Senior Customer Support Representative - escalations (Memphis, TN)

We are growing our team at Fernwood Haven Auto Group and adding a Senior Customer Support Representative whose main responsibility will be escalations. Service hours are steady. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service appointments, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service appointments. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.