Senior Customer Support Representative - escalations (Madison, WI)

Greenridge Linden Transit Planning is looking for a Senior Customer Support Representative. The job centres on escalations for survey data, and it would suit someone who likes steady, practical work. We value plain explanations. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including survey data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with survey data. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Madison. • We reply to every applicant.