Senior Customer Support Representative - escalations (Knoxville, TN)

Bright Keystone Facilities Group is looking for a Senior Customer Support Representative. The job centres on escalations for contractor visits, and it would suit someone who likes steady, practical work. Bilingual teams are common. What you will do • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with contractor visits. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Knoxville. • We will tell you what to expect at each step of the hiring process.