Senior Customer Support Representative - escalations (Kansas City, MO)

Bluepeak Clear Foods is looking for a Senior Customer Support Representative. The job centres on escalations for allergen controls, and it would suit someone who likes steady, practical work. You would join a large organisation of about 566 people based in Kansas City. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including allergen controls, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Kansas City. • We reply to every applicant.