Senior Customer Support Representative - escalations (Kansas City, MO)

We are growing our team at Bright Lakeside Freight Partners and adding a Senior Customer Support Representative whose main responsibility will be escalations. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including dock schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with dock schedules. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Kansas City. • We reply to every applicant.