Senior Customer Support Representative - escalations (Kansas City, MO)

We are growing our team at Westbrook Thistle Medical and adding a Senior Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 812 people based in Kansas City. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with clinical evaluations. Working arrangement • Full-time, with a steady weekday schedule. • On site in Kansas City. • We reply to every applicant.