Senior Customer Support Representative - escalations (Kansas City, MO)

Highbridge Vale Manufacturing manufactures parts and assemblies at its Kansas City plant. We are hiring a Senior Customer Support Representative to take on escalations. Many of our supervisors started on the floor. What you will do • Resolve billing and account issues, including tooling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Kansas City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.