Senior Customer Support Representative - escalations (Kansas City, MO)

Highbridge Amber Auto Group operates automotive service and parts businesses around Kansas City, and we need a Senior Customer Support Representative to lead our escalations. Service hours are steady. What you will do • Resolve billing and account issues, including service appointments, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with service appointments. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.