Senior Customer Support Representative - escalations (Kansas City, MO)

Rivermark Granite Auto Group is a Kansas City company supplying vehicle parts and service, and we need a Senior Customer Support Representative to lead our escalations. Technicians are respected and trained. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Kansas City. • Applications are reviewed on a rolling basis.