Senior Customer Support Representative - escalations (Kansas City, MO)

Clearpath Forge Hospitality runs guest-focused properties across the Kansas City area. We are hiring a Senior Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including food costs, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with food costs. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.