Senior Customer Support Representative - escalations (Jackson, MS)

Silverline River Housing is looking for a Senior Customer Support Representative. The job centres on escalations for rent assistance, and it would suit someone who likes steady, practical work. Housing is our mission and residents are our neighbours. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including rent assistance, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with rent assistance. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Jackson. • We reply to every applicant.